Sales: 01704 550 048  |  Rentals: 01704 54 34 34  |  Property Mgt: 01704 545 800

how to choose an agent

Most Buyers, Sellers and Renters assume all agents are regulated – but they’re not.

A recent study showed that 54% of people that bought, rented or sold properties in the last 5 years endured problems with their Estate Agent, yet over 37% of buyers and sellers, and 42% of renters didn’t check if their agent was regulated by a professional body. *

Problems renters faced included serious issues such as not getting their deposits back, and buyers and sellers reported poor communication, lack of care from their agent and feeling pressurised into important decisions.** 

Protecting your largest asset. 

For most individuals that own their own home or rent, their home is their biggest asset or largest expense. With that in mind it is so important to choose an agent that will protect your assets, whether it’s ensuring your rental property is in good order and your deposit protected, or ensuring you get the best price for your property. Regulated agents are subject to strict regulations and regular audits to ensure they are practising correctly and most importantly protecting their clients.

How to check?

It’s really easy! When looking for an Estate Agent just ask whether they belong to a regulatory body, and what it is.

If you would like to be sure or check in advance simply visit: Find An Expert to find the Propertymark Protected Experts in your area (HINT- we are one of them!).

Other important things to consider…

  1. CHECK- If you are choosing an agent to sell or rent your property always have a look at their website to see the quality of their photographs and property details. An agent that takes time to offer professional photographs and well-written descriptions evidently invests more time in their clients than agents that only use a couple of photos and a brief description. It’s our job as agents to market your property and attract buyers/renters, most of whom are searching online! Therefore always choose an agent that will make every effort with your properties online image. 
  2. ASK what their fee includes. Lots of agents charge extra for things like floor plans, professional photos or Premium Listings on Rightmove. (Our fees include all marketing)
  3. ASK if there is a minimum term. Many agents will tie you into a minimum amount of time during which you will be unable to move agents or withdraw your property if unhappy with their service. (We have no minimum term).
  4. ASK if there is a withdrawal fee. Again, many agents will make money by charging you a fee even if they don’t sell your property! (We are no sale no fee).
  5.  If you are a rental applicant, double check the conditions under which your fee is refundable, and ask where your deposit will be kept.

And finally, for sellers or landlords...

If you are selling, call your agent as a buyer. Likewise, if you are a Landlord put in an enquiry as a tenant. It will give you a great idea of how the Agent works to match buyers and rental applicants with properties and help you choose an agent you know will do a great job.

* source:

** source:

Our Best Advice for Getting onto the Housing Ladder

1. Speak to an Independent Mortgage Advisor, such as Barrons Financial Services - Website. Before you even start to save, they will be able to look at your credit rating, current income and savings (existing or hypothetical!) to help you identify a realistic savings plan, timescale and final budget. They will be able to give you advice on how to improve your credit rating and advise what your buying budget could be when you have met your savings goal.

2. Rent Tracking Services. If you are currently renting, new services have recently been introduced to track tenants rental payments to contribute to their credit rating. Services like these can help you build and improve your credit rating quicker. One such service is Canopy- visit their website HERE.

3. RESEARCH! Have a look at homes in the area you would like to live in to see realistically how much your budget needs to be, and how much deposit you will need for an adequate mortgage. (If the area you like is a little pricey, try driving around the surrounding areas to see if you can find somewhere you love nearby). 

4. Use an NAEA Propertymark Protected Agent when it is time to buy. They will make sure you are protected throughout the process.

5. As soon as you can, get your Mortgage Agreement in Principle. This means when you do find property you love and want to offer, you will be able to show the Agent and Seller proof that you are able to proceed.

6. Check out Help to Buy Schemes. There are now lots of government initiatives to help first-time buyers get on the ladder including ISAs, Equity Loans, and Shared Ownership deposits. Visit to see if any of the options might be useful for you to help you save or buy. Make sure you read all the conditions.

7. Our final tip is to make sure you are registered with us at so we can keep you up to date with the latest properties and help you any way we can along the way!

'There is no mandatory regulation of estate agents. The idea that anyone can become an estate agent is not far from the truth. By using an NAEA Propertmark estate agent you are guaranteed to be consulting with a professional agent who you can give you up-to-date advice and guidance.' - Propertymark 

It's Voluntary

Joining NAEA Propertymark is VOLUNTARY, so you know your agent has a proven dedication to complete transparency and ensuring they are at the forefront of developments in the industry to provide their clients with the best experience!


NAEA Propertymark agents are experienced, trained professionals that have to abide by a strict, nationally recognised code of practice, ensuring you can have complete trust in your agents' knowledge and ability.

Client Protection

NAEA Propertymark agents voluntarily sign up to the Propertymark complaints procedure, whereby independent ombudsman services are provided ad regulated to ensure maximum protection for their clients.


NAEA Propertymark agents are regulated and audited to ensure they have all the correct insurance and protection in place to protect their clients and support you through your move.


NAEA Propertymark agents are all registered with HMRC to monitor compliance with money laundering regulations.

Your property is or will be, your biggest asset. Ensuring you deal with a regulated, compliant and trained agent is of the utmost importance in protecting you. Find out more at-


'Whether you have property to rent out or are searching for a home, you need an agent that you can trust and rely on when issues arise. The quality of the agent makes a real difference.' - Propertymark 

It's Voluntary

Joining ARLA Propertymark is VOLUNTARY, so you know your agent has a proven dedication to complete transparency and ensuring they are at the forefront of developments in the industry to provide their clients with the best experience!


ARLA Propertymark agents are required to undertake regular training, meaning you can be sure you are dealing with experienced, trained professionals that have to abide to a strict, nationally recognised code of practise, ensuring you can have complete trust in your agents' knowledge and ability. They are kept up to date with complex legislative changes and best practise so they are can best advise and serve their clients.

Client Protection

ARLA Propertymark agents are voluntary members of a government Approved Independent Redress Scheme, and the Client Money Protection Scheme, which protects their clients. They also submit independently audited financial accounts.


NAEA Propertymark agents are all registered with HMRC to monitor compliance with money laundering regulations.

Deposit Schemes 

Whilst you will always receive an excellent service from an ARLA Propertymark Protected agent, if things go wrong the CMP scheme will step in and reimburse tenants and Landlords for that extra level of protection.


Your property is your biggest asset/expense whether your are Landlord or Tenant! Ensuring you deal with a regulated, compliant and trained agent is of the utmost importance to protect your finances. Find out more at-


It always feels impossible to get all the ‘ducks in a row’ when planning a move. Should you wait until you find the perfect home before listing your current property? Should you wait until you have an offer before you start looking?

OUR ADVICE: make sure your property is listed as soon as possible when deciding to move.

If you have a property to sell, make sure it is on the market! 

At best, some Vendors may not wish for you to view if you aren’t on the market yourself. At worst, another buyer might beat you to the property you want. When you DO offer on a home you want, you are in a good position if you can tell them you already have a buyer waiting or even just lots of interest on your home.

At the very least, have a valuation. It’s important to have an idea of what your home is worth in the current market so you can plan your finances for the onward move you’re dreaming of!

Book a Valuation

If you will be buying with a mortgage, make sure it is in place.

An offer can only be provisionally accepted from a buyer that can’t prove they have the funds, and any delays could result in a better prepared buyer pipping you to the post!

Even if you will only be applying for a low amount, or transferring the mortgage from the sale of your current property, if you can show you have the funds in place the Vendor will know you are able to proceed, increasing your chances of having YOUR offer accepted over another buyers.

TIP OF THE DAY: It is ALWAYS worth visiting an independent mortgage adviser to make sure you are getting the best deal.

Visit Barrons Financial Solutions for more information: Visit Website.

One last thing…

You’ve got your mortgage agreement, you’ve got your property on the market, but nothings happening. It’s time for a second opinion.

If your property has been on the market a while and you still haven’t received a reasonable offer something has to change. Has your agent updated your property photographs recently? Do your current photographs do your property justice? Are you receiving detailed feedback that explains where your property might not be meeting expectations for buyers? Is your agent pushing for a reduction?

A reduction could cost you THOUSANDS. A second opinion is FREE.
Why not call Anthony James for a fresh set of eyes? Book a no obligation, free sales valuation complete with comprehensive advice from qualified staff. We’re here to help.

Contact us.

Whatever you need, we have qualified, experienced staff available to help. Give us a call, visit our website or pop in to our offices- the kettles always boiled!


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